Digital Product Refund & Cancellation Policy
1. General Terms and Nature of Digital Goods
Unlike physical goods, digital products grant the purchaser immediate access to intellectual property, downloadable files, and proprietary content. Once a purchase is confirmed the product is considered "consumed."
Therefore, all sales are final.
By completing your purchase, you explicitly acknowledge and agree that:
You waive your standard right of withdrawal once the performance of the service (delivery of digital content) has begun.
No refunds, cancellations, or exchanges will be granted for any reason, including but not limited to: change of mind, accidental purchase, lack of usage, or incompatibility with your personal hardware/software (unless stated otherwise in the system requirements).
2. Exceptional Circumstances: Medical Emergency Policy
We understand that life can present unforeseen and critical challenges. While our standard policy strictly prohibits refunds, we make a singular exception for Documented Medical Emergencies.
If the purchaser is rendered unable to utilize the product due to a severe, sudden, and incapacitating health crisis, a refund request may be evaluated under the following strict conditions:
A. Eligibility for Medical Exception
A refund will only be considered if the request meets all of the following criteria:
Timeframe: The request must be submitted within seven (7) days of the original purchase date.
Severity: The condition must be classified as a "Medical Emergency" (e.g., hospitalization, emergency surgery, or a critical accident) that physically prevents the user from accessing the digital content.
B. Required Documentation
To prevent abuse of this policy, you must provide official and verifiable documentation. This includes:
An official hospital admission report or a doctor's report signed and stamped by a certified medical institution.
The dates on the report must coincide with the purchase period.
Note: Sensitive personal medical details may be redacted, provided the dates and the nature of the emergency (severity) are visible for verification.
3. Refund Request Procedure
If you believe you qualify for the Medical Emergency Exception, please follow this mandatory procedure. Requests sent via social media or standard contact forms will not be processed.
Do not use the product: Cease all attempts to download or access the platform immediately.
Contact Support: Email our dedicated billing team at [Insert Email Address] with the subject line: "URGENT: Medical Refund Request - Order #[Order Number]".
Submit Evidence: Attach the required medical documentation and your original invoice.
Review Process:
Our team will review the validity of the documents and cross-reference them with your account activity logs.
This review process may take up to five (5) business days.
Decision:
Approved: If the request is approved, a full refund will be issued to the original payment method within 14 business days. Access to the digital product will be immediately revoked.
Declined: If the documentation is insufficient, forged, or if system logs show the product was already consumed, the request will be denied without further appeal.
4. Technical Defects and Access Issues
In rare cases where a file is corrupted or a download link fails to function, this is not grounds for an immediate refund, but rather for Technical Support.
Reporting Defects: If you encounter a technical error (e.g., "File Corrupted," "Access Denied"), you must contact support at +90 546 906 04 03 or via email.
Resolution: We are committed to rectifying the issue by providing a working file or alternative access method within 48 hours.
Refunds for Defects: A refund will only be issued if our technical team confirms that the product is fundamentally defective and cannot be fixed or delivered to you.
5. Chargebacks and Fraud Prevention
Any unauthorized chargebacks initiated through your bank or payment provider without first contacting our support team will be considered a fraudulent action.
In such cases, your account will be permanently banned.
We reserve the right to report the incident to relevant credit bureaus and legal authorities, providing them with your access logs and purchase history as proof of contract fulfillment.
Summary of Next Steps
If you have a medical emergency: Gather your official hospital documents and email us immediately.
If you have a technical issue: Contact support so we can fix the file for you.
For all other cases: Please note that your purchase is non-refundable.
